Cancellations with under 14 days notice will lose their 50% deposit. This is because it’s within our average window of booking, so after 14 days it becomes difficult to fill that spot again that we’ve been holding.
Cancellations with under 48 hours notice will be charged the full amount of the charter. At this point it will be almost certainly impossible to fill that time slot.
WEATHER CANCELLATION POLICY
If the port closes for any reason, it’s raining or there are any major storms we will first try to work with you to reschedule. If that is not possible, we will refund 100% of your payment. Mother Nature’s decisions are out of our hands, and you shouldn’t pay for that!
WHY DON’T YOU REFUND FOR SEASICKNESS?
For safety and comfort, our yachts never go out in conditions that would be unsafe or too rough. Every once in awhile one person aboard who is prone to motion sickness may experience it.
Our recommendation is that if you think that you may get a bit motion sick on a boat, take a dramamine about 30 minutes before your charter and you’ll be set. However, on the very rare occasion when the entirety or majority of a group reports seasickness — it’s almost certain to be hangovers or food poisoning of some kind from a previous restaurant or buffet.
This is not to say we don’t believe that the whole or majority of the group feels sick. We definitely don’t think that group is being dishonest about how they feel — but when you are even slightly hung over and you step aboard a boat, that feeling is magnified. If many people are sick on the same calm charter, it is highly unlikely to be straight up seasickness, especially given the conditions we are permitted to go out in.
Our recommendation is to show up well rested and avoid those extra few cocktails the night before. You will enjoy the experience so much more.
Of course we’d never tell you not to go have a good time the night before a charter. You’re on vacation in Cabo! But when the idea to have, “Just a few more!” comes up the night before… Press pause, we’ll have unlimited open bar for you the next day!😊